Returns & Store Credit Policy

We want you to love your Aglaea Jewellery pieces. Eligible items may be returned within 14 days of delivery for an Aglaea Jewellery gift voucher.

We do not offer refunds for change of mind or direct product exchanges.

This policy is separate from your rights in relation to faulty or defective products under Australian Consumer Law.

14-Day Change-of-Mind Returns

Changed your mind? Eligible items may be returned within 14 days of delivery for an Aglaea Jewellery gift voucher.

To be eligible, your item must:

• be unworn and unused

• be in its original condition

• have all original tags attached

• be returned in its original packaging

• be accompanied by proof of purchase

Once your return has been received and approved, you will be issued an Aglaea Jewellery gift voucher for the value of the returned item.

Original shipping costs are not included in the gift voucher and are non-refundable for change-of-mind returns.

Customers are responsible for the cost of returning the item to us.

We recommend using a tracked shipping service, as Aglaea Jewellery cannot be responsible for parcels lost or damaged while being returned.

Do You Offer Exchanges?

We do not offer direct exchanges.

If you would like a different size, colour or style, you can return an eligible item within our 14-day return period. Once approved, we will issue you an Aglaea Jewellery gift voucher which can then be used towards a new order.

This allows you to choose your replacement item directly from the styles and sizes currently available on our website.

Shipping costs are not included in the value of the gift voucher.

Earrings & Pierced Jewellery

For hygiene reasons, earrings and pierced jewellery cannot be returned for change of mind.

This includes returns for a different size, colour or style, so please choose carefully before purchasing.

This exclusion does not affect your rights if an item is faulty, damaged or incorrectly supplied.

Sale, Promotional & Archive Items

Sale, promotional, discounted and Archive Sale items are final sale for change-of-mind purposes and cannot be returned for a gift voucher.

This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or incorrectly supplied.

Gift cards are non-refundable except where required by law.

Custom & Personalised Items

Custom, personalised and special-order products cannot be returned for change of mind.

This does not affect your rights in relation to faulty or defective products.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at admin@aglaeajewellery.com with your order number, a description of the issue and clear photographs.

Prompt notification helps us determine whether damage was present when the item was delivered.

Where an issue is reported after the item has been worn or some time has passed since delivery, we may need to assess the item to determine whether the issue is a manufacturing defect, general wear and tear, accidental damage or another cause.

We reserve the right to request photographs or have the item returned to us for assessment before determining the appropriate resolution.

Nothing in this section limits your rights under Australian Consumer Law.

90-Day Manufacturing Warranty

We stand by all Aglaea Jewellery pieces.

If you experience a manufacturing issue with your jewellery within 90 days of purchase, we will assess the piece and, where a manufacturing defect is confirmed, repair or replace it for you.

Manufacturing defects do not include:

• accidental tearing or breakage

• scratches or cosmetic wear

• stretched chains

• lost jewellery

• damage caused by pulling, catching or impact

• damage caused by improper care, cleaning or storage

• normal wear and tear

If the damage is not considered a manufacturing defect, we may still be able to offer a repair for a fee depending on the condition of the piece and the repair required.

Our 90-day manufacturing warranty is in addition to your rights under Australian Consumer Law. Consumer guarantee rights may continue beyond the 90-day warranty period.

For further information, please see our Warranty & Care Policy.

How to Start a Return or Warranty Claim

Please contact admin@aglaeajewellery.com before returning any item.

Include:

• your order number

• the item you wish to return or have assessed

• the reason for your request

• clear photographs if the item is damaged or faulty

Items returned without first contacting us may experience delays in processing or may not be accepted as a change-of-mind return.

Once your request has been approved, we will provide return instructions.

Permanent Jewellery Appointments

A $40 deposit is required to secure a Permanent Jewellery appointment and is deducted from the cost of your jewellery on the day.

Cancellations or rescheduling requests made with less than 72 hours' notice are not eligible for a refund of the booking deposit.

Please see our Permanent Jewellery terms for information regarding repairs, warranties and appointments.

Refunds

We do not provide refunds for change of mind.

Eligible change-of-mind returns will receive an Aglaea Jewellery gift voucher for the value of the returned item, excluding original shipping costs.

Where a refund is required due to a faulty product or under Australian Consumer Law, we will notify you once the item has been assessed and the refund approved.

Approved refunds will be processed to the original payment method.

Processing times may vary depending on your bank, card provider or payment service.

Unclaimed & Returned-to-Sender Parcels

If a parcel is returned to us because it was unclaimed, not collected, refused, or could not be delivered because of an incorrect or incomplete address supplied by the customer, any refund or gift voucher issued may be reduced by the original shipping costs and any return-to-sender fees incurred.

Alternatively, we can arrange for the order to be resent once the applicable shipping costs have been paid.

This does not apply where the return was caused by an error by Aglaea Jewellery or where otherwise required under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For any questions regarding a return, gift voucher, warranty or refund, please contact admin@aglaeajewellery.com.