Orders are typically packed and dispatched within 1–2 business days. During sales, launches and other busy periods, processing times may be slightly longer.

Once your order has been dispatched, you’ll receive a shipping confirmation with your tracking details.

Please note that processing times are separate from the estimated delivery time provided by the courier.

We ship Australia-wide from Melbourne, Victoria.

Shipping options and estimated delivery times will be displayed at checkout based on your location. Delivery estimates begin once your order has been dispatched and are provided by the shipping carrier.

Please allow additional time for deliveries to regional or remote areas, as well as during peak postal periods.

We ship to selected international destinations.

Shipping rates and available services are calculated at checkout based on your location. International delivery times vary depending on the destination and local customs processing.

Please note that any customs duties, import taxes or fees charged by your destination country are the responsibility of the customer and are not included in your order total.

Occasionally parcels may experience delays once they are with the shipping carrier.

If your parcel is taking longer than expected, we recommend checking your tracking first, as this will usually provide the most up-to-date delivery information.

If your tracking has not updated for an extended period or you believe your parcel may be lost, please contact us so we can assist with lodging an enquiry with the shipping carrier.

Please note that delivery delays caused by the postal service are outside of our direct control, however we will always do our best to assist in resolving the issue.

Please carefully check your shipping address before placing your order.

If you notice an error after ordering, contact us as soon as possible. We’ll do our best to update the address before your order is dispatched, however we cannot guarantee changes once an order has entered processing.

If an order is returned to us due to an incorrect or incomplete address, failure to collect the parcel, or unsuccessful delivery attempts, the customer will be responsible for the cost of reshipping the order.

Original shipping charges are non-refundable.

If a parcel has already been delivered to the address entered at checkout, we are unable to redirect or recover the parcel and recommend contacting the occupants of the address or the shipping carrier directly.

If you need to make a change to your order, including updating an item or cancelling your order, please contact us as soon as possible.

We’ll always do our best to help, however once an order has been packed or dispatched, we may no longer be able to make changes or cancel it.

Please double-check your order details before completing checkout.

If you’ve received the wrong item or something is missing from your order, please contact us as soon as possible with your order number and a photo of the items you received.

We’ll review the issue and arrange the appropriate replacement or solution for you.

Please keep all original packaging until the issue has been resolved.

If your order hasn’t arrived within the expected delivery timeframe, please check your tracking information first for the latest update.

If the tracking has stopped updating, shows an unusual delay, or your parcel is marked as delivered but you haven’t received it, please contact us so we can help investigate with the shipping carrier.

Once a parcel has been dispatched, delivery is handled by the carrier, however we’ll always do our best to assist with any delivery issues.

We have a 7-day return request period, meaning you must contact us within 7 days of receiving your order if your item has arrived faulty, damaged or incorrect.

We do not accept returns for change of mind.

To be eligible for an approved return, the item must be in the same condition it was received, unworn or unused, with any original tags and packaging. Proof of purchase will also be required.

Your rights under Australian Consumer Law are not affected by this policy.

We have a 7-day return request period, meaning you must contact us within 7 days of receiving your order if your item has arrived faulty, damaged or incorrect.

We do not accept returns for change of mind.

To be eligible for an approved return, the item must be in the same condition it was received, unworn or unused, with any original tags and packaging. Proof of purchase will also be required.

Your rights under Australian Consumer Law are not affected by this policy.

For hygiene reasons, earrings and pierced jewellery cannot be returned or exchanged for change of mind.

If your earrings arrive faulty, damaged or incorrect, please contact us as soon as possible so we can assess the issue.

Any jewellery returned to us for assessment or repair must be in a clean and sanitary condition.

Items received in an unsanitary condition may be refused and returned to the customer.

Promotional, discounted, sale and Archive Sale items cannot be returned or exchanged for change of mind.

Many Archive Sale pieces may also be discontinued, samples or final quantities, meaning replacements may not always be available.

If your item is faulty, damaged or incorrectly supplied, please contact us so we can assess the issue in accordance with Australian Consumer Law.

Gift cards are also non-returnable and non-refundable, except where required by law.

All Aglaea Jewellery purchases include a 90-day manufacturing warranty.

Our warranty covers manufacturing defects that occur under normal use. Where an item is confirmed to have a manufacturing fault, we may repair, replace or otherwise resolve the issue depending on the circumstances.

Manufacturing defects do not include:

• Tearing or accidental breakage
• Scratches or cosmetic wear
• Stretched chains
• Lost jewellery
• Damage caused by improper care, cleaning or storage
• General wear and tear

If the damage is not considered a manufacturing defect, we may still be able to repair the jewellery for a fee depending on the type and extent of the damage.

The 90-day warranty is in addition to any rights you may have under Australian Consumer Law.

If your item arrives faulty, damaged or incorrect, or you would like us to assess an item under our warranty, please email admin@aglaeajewellery.com.

Please include:

• Your order number
• The item affected
• A brief description of the issue
• Clear photos showing the fault or damage

For faulty, damaged or incorrect items on arrival, please contact us within 7 days of receiving your order.

Please do not send an item back before contacting us. Returns sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your item and, where applicable, a return shipping label.

When returning an item, please ensure it is packaged securely and kept in a clean and sanitary condition. Where you are responsible for arranging return postage, we strongly recommend using a trackable and insured shipping service, as we cannot take responsibility for parcels lost or damaged while being returned to us.

A $40 booking deposit is required to secure your Permanent Jewellery appointment.

Your deposit is deducted from the total cost of your jewellery on the day of your appointment.

If you need to reschedule or cancel, please provide at least 72 hours' notice. Cancellations made with less than 72 hours' notice are non-refundable.

If your Permanent Jewellery breaks, please keep the chain and contact us or book a repair appointment.

If the break is covered under our 90-day warranty, we will repair the piece free of charge. If the damage falls outside of the warranty or the warranty period has passed, a repair fee may apply.

Repairs are assessed individually depending on the condition of the chain and where the break has occurred.

If the chain has been lost, we are unable to repair the original piece and a replacement chain will need to be purchased.

Our Permanent Jewellery includes a 90-day manufacturing warranty.

This covers manufacturing-related issues, including a break at the welded jump ring, provided you still have the chain.

The warranty does not cover accidental damage, stretched or pulled chains, lost jewellery, improper care or general wear and tear.

If you’re unsure whether your piece is covered, please contact us and we’ll be happy to assess it.

Permanent Jewellery can be removed at any time.

To remove it yourself, carefully cut through the small welded jump ring using scissors or nail clippers. We recommend cutting the jump ring rather than the chain itself if you would like to have it re-welded later.

If you need to remove your jewellery for an MRI, surgery, medical procedure or other medical reason, keep your chain and bring it back to us when you’re ready to wear it again. We’ll re-weld it free of charge.

If you would prefer us to remove your jewellery or add a clasp so it can be worn as a removable piece, you can book this service with us.

Don’t panic and keep the chain.

Permanent Jewellery is designed to be secure for everyday wear while still being delicate enough to break if it becomes caught or pulled with enough force.

A broken chain does not necessarily mean there is a manufacturing fault.

If your piece breaks, contact us with a photo or bring the chain into your repair appointment. We’ll assess where and how it has broken and let you know whether it is covered under our 90-day warranty or can be repaired for a fee.

Chains that have been stretched, damaged in multiple places or significantly altered may not be repairable.

Yes. Our Permanent Jewellery is designed to be worn every day, including while showering, swimming and exercising.

However, jewellery is still affected by chemicals, minerals, sweat and your individual skin chemistry.

We recommend rinsing your jewellery with fresh water after swimming in pools or the ocean and gently drying it afterwards.

Hot springs, mineral pools and highly chlorinated water should be avoided where possible, particularly with sterling silver pieces, as the sulphur, minerals and chemicals can cause significant darkening or discolouration.

Frequent exercise can also place additional stress on delicate chains. If your bracelet is repeatedly pulled, caught or stretched during workouts, the chain may gradually stretch or weaken over time.