Orders are packed and dispatched within 1 to 2 business days, and it can take a little longer during sales and launches. You'll get a shipping confirmation with tracking once your order is on its way. Dispatch time is separate from the courier's delivery time.

We ship Australia-wide from Melbourne, Victoria. Standard shipping is $10 (2 to 6 business days) and express is $15 (1 to 4 business days). Standard shipping is free on Australian orders over $100, and express is free over $200. Regional and remote areas and peak postal periods can take longer.

Yes, to selected countries. Standard international is $24 (9 to 20 business days) and express is $37 (7 to 15 business days), with options shown at checkout. Customs duties, import taxes and fees charged by your destination country are your responsibility and aren't included in your order total.

Please check your address before ordering. If you spot a mistake, contact us as soon as possible and we'll try to update it before dispatch, though we can't guarantee changes once an order is in processing. If a parcel is returned because of an incorrect address, an uncollected parcel or failed delivery attempts, you'll cover the cost of reshipping, and original shipping charges are non-refundable. If a parcel has already been delivered to the address entered at checkout, we can't redirect or recover it, so please contact the occupants or the carrier.

Orders are packed and dispatched within 1 to 2 business days, and it can take a little longer during sales and launches. You'll get a shipping confirmation with tracking once your order is on its way. Dispatch time is separate from the courier's delivery time.

Contact us as soon as possible. Once an order has been packed or dispatched we may not be able to make changes, so please double-check your details at checkout.

Email us with your order number and a photo of what you received. Keep all original packaging until it's resolved, and we'll arrange a replacement or another solution.

You have a 7-day return request period. Contact us within 7 days of receiving your order if an item arrived faulty, damaged or incorrect. We don't accept returns or exchanges for change of mind. Items must be in the condition received, unworn and unused, with original tags and packaging, and proof of purchase is required. Your rights under Australian Consumer Law aren't affected. See our full Refund Policy.

For hygiene reasons, earrings and pierced jewellery can't be returned or exchanged for change of mind. If yours arrive faulty, damaged or incorrect, contact us as soon as possible. Any jewellery returned for assessment or repair must be clean and sanitary, or it may be refused.

Sale, promotional and Archive Sale items can't be returned or exchanged for change of mind, and many Archive pieces are final quantities, so replacements may not be available. Faulty, damaged or incorrect items are assessed under Australian Consumer Law. Gift cards are non-returnable and non-refundable except where required by law.

Every Aglaea purchase includes a 90-day manufacturing warranty covering defects that occur under normal use. If a fault is confirmed, we may repair, replace or otherwise resolve it. It doesn't cover tearing or accidental breakage, scratches or cosmetic wear, stretched chains, lost jewellery, damage from improper care, cleaning or storage, or general wear and tear. Non-defect damage may still be repairable for a fee. The warranty is in addition to your Australian Consumer Law rights.

Email admin@aglaeajewellery.com with your order number, the item affected, a short description of the issue and clear photos. For items faulty on arrival, contact us within 7 days of receiving your order. Please don't send anything back before we approve it. If approved, we'll send instructions and, where applicable, a return label. Package items securely and cleanly, and use a trackable, insured service if you're paying return postage, as we can't take responsibility for parcels lost in transit.

Most pieces are 18k gold-plated premium grade stainless steel. Our permanent jewellery chains are 14k gold-filled or sterling silver.

All our pieces are waterproof and tarnish-resistant, so they suit everyday wear. Sterling silver can oxidise over time depending on your skin chemistry.

Avoid prolonged exposure to chlorine, perfume, cleaning products and harsh chemicals. Gently wipe with a soft dry cloth after wear and store it somewhere clean, cool and dry, ideally separately to prevent scratching or tangling. More in our Jewellery Care guide.

A $40 deposit secures your appointment and is deducted from your total on the day. Please give at least 72 hours' notice to reschedule or cancel, as cancellations with less notice are non-refundable. Arrive 5 minutes early, since your deposit is forfeited if you're more than 10 minutes late.

Our permanent jewellery has a 90-day manufacturing warranty, including a break at the welded jump ring, as long as you still have the chain. It doesn't cover accidental damage, stretched or pulled chains, lost jewellery, improper care or general wear and tear. If you're unsure, contact us and we'll assess it.

Keep the chain and contact us with a photo, or bring it to a repair appointment. Permanent jewellery is secure for everyday wear but delicate enough to break if it's caught or pulled hard, and a break doesn't necessarily mean a fault. We'll assess where and how it broke and tell you whether it's covered or repairable for a fee. Chains that are stretched, damaged in several places or significantly altered may not be repairable.

Repairs covered by the 90-day warranty are free. Outside the warranty, a repair fee may apply, assessed individually. If the chain is lost, we can't repair the original and a replacement chain must be purchased.

Carefully cut through the small welded jump ring with scissors or nail clippers. Cut the jump ring rather than the chain if you'd like it re-welded later. You can also book a removal or clasp-adding service with us (for $30)

Yes. Keep the chain and bring it back when you're ready to wear it again, and we'll re-weld it free of charge.

Yes, it's made for everyday wear, including showering, swimming and exercise. Chemicals, minerals, sweat and skin chemistry can still affect jewellery, so rinse with fresh water after pool or ocean swims and dry gently. Avoid hot springs, mineral pools and heavily chlorinated water where possible, especially with sterling silver, as they can cause significant darkening. Frequent exercise can stretch or weaken a delicate chain if it's repeatedly caught or pulled.

Yes, it's made for everyday wear, including showering, swimming and exercise. Chemicals, minerals, sweat and skin chemistry can still affect jewellery, so rinse with fresh water after pool or ocean swims and dry gently. Avoid hot springs, mineral pools and heavily chlorinated water where possible, especially with sterling silver, as they can cause significant darkening. Frequent exercise can stretch or weaken a delicate chain if it's repeatedly caught or pulled.

Email admin@aglaeajewellery.com and allow 24 to 48 hours for a reply. Our studio is at Level 2, Suite 213, 87 Gladstone Street, South Melbourne. Permanent jewellery is by appointment only, Friday and Saturday, 11am to 4pm. 

[Most up to date open hours refer to Google.]